The Effective Office Administrator

Programme Overview

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office cannot live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

Course Objectives

• Understand how to close more deals on the phone.
• Build a lasting relationship with callers.
• Understand how to use pacing and matching to increase your phone sales.
• Cold-call introductions – how to maximize your chances of success.
• Identify your perfect customer.
• Understand how to use leading questions to shorten the buying cycle.

Content

• Task Management for Optimal Performance
• Professionalism in the Workplace
• Personal Grooming
• The Culture of Excellence
• Communication in the 21st Century