Office Etiquette and Decorum

Programme Overview 

Imagine an environment, a workplace full of highly competent, respectful, mature, and accountable employees working towards a common goal, the kind of workplace that any employee would feel proud to take their children. An environment where employees do not swear, gossip, bully, lie, cheat, steal and lose their tempers. An environment where employees are emotionally intelligent and dress appropriately. 

Employees thrive in professional working environments where they feel respected and always treated fairly. Few of us enjoy working in environments where every day feels like we are at the circus. 

What can you do to create and maintain a professional work environment? 

Course Objectives  

• Help you create a professional image, follow cubicle etiquette, and maintain positive office relationships. 
• Define appropriate and inappropriate office behaviours. 
• Demonstrate professional use of the telephone in a business environment. 
• Identify and rephrase blunt words for more professional communication. 
• Develop an action plan to improve professionalism in work areas.

Content 

• Professional Attitude and Behaviour 
• Cubicle Etiquette 
• Telephone Etiquette 
• Handling Stress in the Workplace 
• Personal Etiquette and Toxic Trait 
• Courtesy Language and Polite Expression