Leading From the Heart

Programme Overview

Leading from the Heart focuses on the vital role of emotional intelligence (EQ) in effective leadership. EQ is not merely about being nice or suppressing emotions; rather, it is a proactive approach to understanding and managing emotions to enhance performance and achieve better organisational outcomes. Simply put, emotions drive behaviour, and behaviour drives performance.

Successful leaders recognize this connection and leverage their emotional intelligence to foster a more engaged and motivated workforce, ultimately increasing their leadership impact. This programme will equip participants with the skills and insights needed to harness the power of emotional intelligence, enabling them to lead with empathy, resilience, and effectiveness.

Course Objectives

• Understand why emotional intelligence is critical for leadership, team effectiveness and career development.
• Learn to analyse and improve individual, team and organisational performance using emotional intelligence.
• Understand the business case for emotional intelligence as it relates to organisational effectiveness.
• Develop emotional intelligence skills for greater business and personal results

Content

• Introduction to Emotional Intelligence (EI)
• Pillars of Emotional Intelligence
• Regulating Emotions in Complex Settings
• Applying EI in the Workplace
• Developing Social Skills