Interpersonal and Negotiation Skills

Course Overview 

Have you ever had the impression that the person you’re speaking to is not
understanding you or that you are not coming across as you intended? It’s not just you. The majority of us believe that people view us for who we are and as we see ourselves. Both, however, are untrue. Little biases that permeate our daily encounters color how we are perceived by others as well as how we view them. Once you are aware of the lenses that affect perception, you may learn to make your message clearer.

Although people often think of boardrooms, suits, and million-dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop, participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating to achieve the desired outcome in every business.

Course Objectives

• Build greater confidence in managing and responding to a range of workplace communication scenarios.
• Learn physical and vocal techniques to support effective workplace communication.
• Have a greater awareness of unique communication styles.
• Learn strategies to successfully plan and deliver workplace communications.
• Learn how to receive adequate feedback.
• Create efficiencies by developing a systematic approach to managing negotiations.
• Synchronize internal and external negotiations.
• Address the complexities associated with multiple parties and agendas as well as evolving timeframes.
• Negotiate effectively across borders and cultures.
• Foster understanding and promote resolution among parties whose interests and perceptions conflict.
• Design deals that create optimal value.
• Manage the tension between creating value jointly and claiming value individually.

Comprises:

• Interpersonal Skills and Negotiation Skills