Etiquette-Driven Customer Experience (EDCE)

Programme Overview

The course seeks to improve one’s business and professional presence, as well as one’s self-worth, confidence, and personal presentation. It also intends to help participants invest in themselves, project confidence, interact with customers, or high-net-worth persons, and learn suitable professional attire, manners, and art.

Course Objectives

• Understand who and what your customer is to you and your organisation.
• Identify the hot spots that cause customer frustration in your business or organization.
• Understand the benefits of implementing a quality customer service approach.
• Identify strategies for greeting and meeting changing customer needs.
• Delight your customers and manage them with mindful, excellent luminous skills for retention and repeat patronage.

Content

• Business and Social Etiquette
• Emotional Intelligence
• The Art of Fine Dining
• Giving and Receiving a Business Card
• Communication Skills for Business
• Greeting Etiquette
• Meeting Etiquette