Conflict Resolution in the Workplace

Programme Overview

Research indicates that unresolved conflicts and low productivity cost businesses a staggering $359 billion annually. Conflict, when not addressed effectively, can become a significant disruptor, hindering growth, communication, and collaboration. Beyond its potential to escalate into destructive tensions, unresolved conflict undermines team morale and reduces overall productivity.

This is designed to help participants recognise the disruptive nature of conflict before it intensifies and equip them with strategies to manage it constructively. Participants will gain practical tools for navigating difficult conversations, fostering a culture of resolution, and transforming conflict into an opportunity for growth and innovation.

Course Objectives

• Develop successful conflict management skills.
• Understand the best approaches to handle conflict.
• Develop effective interpersonal and communication skills.
• Understand collaborative problem-solving techniques towards conflict resolution.

Content

• Introduction to Conflict
• Conflict Resolution and Its Importance
• Psychological Benefits of Conflict Resolution
• Methods and Approaches for Conflict Resolution in the Workplace