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Introduce participants to performance enhancing etiquette and protocol
Enable participants to acquire the skills for high etiquette and protocol regimes.
Empower participants with the strategies for integrating the high etiquette values
and good protocol practices in their organisations.
You will identify specific presentation techniques for various business documents and the methods of preparing these documents.
1. Writing Etiquette
2. Business Writing (Letters,e-Correspondences, Memos & Minutes)
3. Proposal as a Selling Tool
4. Speech Writing
You will become skilled at giving motivational and impromptu speeches through workshops on movement, posture, composure, gesture and body language.
1. Mastering Phonetic Sounds and Symbols
- Commonly mispronounced sounds
- (Diction - Monothongs)
2. Secrets of good delivery Public
3. Speaking do's and don’ts
4. Platform Presence
Course Objective The programme aims to help you create a professional image, follow cubicle etiquette, and maintain positive office relationships Performance-Based Objectives You will define appropriate and inappropriate office behaviours. You will demonstrate professional use of the telephone in a business environment. You will identify and rephrase blunt words for more professional communication. You will develop an action plan to improve professionalism in work areas. Modules Impression management Professional attitude and behaviour Dress sense, poise, posture and comportment Work ethics Time management Toxic traits Duration: 1 day Time: 9 am - 4 pm Date: March 20th, June 16th, September 22nd REGISTER NOWFind out more »
Research has clearly shown that team building has a significant positive impact on teams
that find it difficult to work well together. Team building, as the name implies, involves
helping employees and management alike learn how to work together as a team.
Companies all over the world use a variety of techniques and strategies to help company
workers get to know each other and learn how to solve problems, boost personal and
collective creativity and work well towards achieving a common goal.
Going beyond the personality of the individual, leading in the 21st Century is viewed not solely on the domain of those in charge, rather something in which everyone participates. This course will educate the participants on the distinctive aspect of the 21st Century leadership and also the necessary skills require to lead effectively.Find out more »
Culture greatly influences organisational performance, as where there prevails a culture
of hard work, organisations normally perform effectively but a culture of laxity and
laziness brings about ineffective organisational performance. Organisations desirous of
being high performers and competitive need to develop and install performance friendly
cultures. In this course, participants will learn about the effects of culture on
performance in organisations and how to develop and maintain the right culture.
Enhance your professional and business presence, build confidence, self-esteem, and personal presentation.
Develop to the highest possible standard, your image and presentation skills.
Invest in your most valuable asset – YOU.
To address the need of front line officers and equip them with tested skills and techniques proven to lower customer turnover, dissatisfaction, frustration and reduced stress on your team members.
To know how to efficiently manage situations when several telephone lines keep ringing.
To know how to handle several situations with poise, ease, and professionalism.
Acquire accurate skills in advanced business writing, and master the skills in delivering
impacting messages in a courteous, clear and concise manner.
Exercise higher degree of creativity in writing.
Analyse the communication situation fully and accurately: needs, audiences and users.
Gather, interpret and document information logically and efficiently.