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PSENSE is an initiative of Poise’ Graduate finishing Academy (PGFA) created out of a passion
to raise the standard of pre-career development training in Nigeria. Since 2010, we have trained
graduates in the job market and helped them secure jobs with reputable organisations.
Greater confidence in managing and responding to a range of workplace communication scenarios.
1. Understanding Communication
2. Understanding Thinking Style in Communication
3. The Art of Listening
4. Conflict Management
5. Managing Diversity in the Workplace
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Learn techniques to engage with clients & colleagues in a polished and professional
manner, ensuring positive first & last impressions.
Provide you with practical skills on how to make good first impressions, and with
fundamental principles, navigate social and business settings with finesse and savvy.
Offers practical guidelines for presenting your ideas in a clear and concise manner with special focus on pitch sales.
1. Impression Management in Verbal Presentations
2. Organising your Presentation
3. Working with PowerPoint
4. Reading Exercise
5. Making Formal & Informal Presentations
Performance –Based Objectives
You will understand why emotional intelligence is critical for leadership, team effectiveness and
You will learn to analyse and improve individual, team and organisational performance using
You will understand the business case for emotional intelligence as it relates to organisational
Equip you with skills on how to create positive customer experience.
Apply contemporary knowledge on etiquette – related customer experience to keep the customer coming back.
Understand who and what your customer really is to you and your organisation
Delight your customer and manage them with excellent luminous skills for retention and repeat patronage
Introduce participants to performance enhancing etiquette and protocol
Enable participants to acquire the skills for high etiquette and protocol regimes.
Empower participants with the strategies for integrating the high etiquette values
and good protocol practices in their organisations.