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FRONT DESK AND PROFESSIONAL IMAGE BUILDING

Course Objective:

  • To address the need of front line officers and equip them with tested skills and techniques proven to lower customer turnover, dissatisfaction, frustration and reduced stress on your team members.
  • To know how to efficiently manage situations when several telephone lines keep ringing.
  • To know how to handle several situations with poise, ease, and professionalism.
  • Be able to represent your organisation through your appearance, attitude, business manners, and communication skills.

Performance – Based Objective:

  • You will be equipped with excellent skills to manage various types of customers.
  • You will learn to maintain your work space to make it a reflection of your professional image.
  • You will be able to interpret customers’ different body language messages.
Duration: 2 days             
Time: 9 am – 4 pm
Date: January 23rd – 24th, April 6th – 7th, July 16th – 17th, November 16th – 17th
 

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Date

Start
April 6 @ 9:00 am
End
April 7 @ 4:00 pm

Location

Plot 5a, Pinnock Beach Estate Jakande Round-about Lekki,
Lagos Nigeria

Organizer

Poise Nigeria
Phone
+2347067136541
Email
poise@poisenigeria.org
Website
www.poisenigeria.org
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