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ETIQUETTE-DRIVEN CUSTOMER SERVICE (EDCS)

Course Objectives

  • Equip you with skills on how to create positive customer experience.
  • Apply contemporary knowledge on etiquette – related customer experience to keep the customer coming back.
  • Understand who and what your customer really is to you and your organisation
  • Delight your customer and manage them with excellent luminous skills for retention and repeat patronage

Performance-Based Objectives:

  • Pointers and guidelines in managing customers will be given.
  • Shift your paradigm on how best to offer value to customers.
  • Remind and reinforce the importance of courtesy, manners, trust, integrity, and reliability in delivering customer experience and portraying a professional image necessary for developing your organisation.

Target Audience

  • Clients Relationship Managers
  • Customer Service Personnel
  • All Customer-facing Staff

Duration: 2 days

Date: Jan 28th-29th, March 5th-6th, June 18th-19th, Oct 17th-18th

Time: 9:00am-4:00pm

Date

Start
June 18 @ 9:00 am
End
June 19 @ 4:00 pm

Location

Plot 5a, Pinnock Beach Estate Jakande Round-about Lekki,
Lagos Nigeria

Organizer

Poise Nigeria
Phone
+2347067136541
Email
poise@poisenigeria.org
Website
www.poisenigeria.org
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