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ETIQUETTE-DRIVEN CUSTOMER EXPERIENCE (EDCX)

Course Objectives

  • Equip you with skills on how to create positive customer experience.
  • Apply contemporary knowledge on etiquette–related customer experience to keep the customer coming back.
  • Understand who and what your customer really is to you and your organisation
  • Delight your customer and manage them with excellent luminous skills for retention and repeat patronage

Performance-Based Objectives:

  • Pointers and guidelines in managing customers will be given.
  • Shift your paradigm on how best to offer value to customers.
  • Remind and reinforce the importance of courtesy, manners, trust, integrity, and reliability in delivering customer experience and portraying a professional image necessary for developing your organisation.

Target Audience

  • Clients Relationship Managers
  • Customer Service Personnel
  • All Customer-facing Staff
Duration: 2 Days              
Time:  9 am – 4 pm 
Date: January 20th – 21st, March 5th – 6th, May 7th – 8th, July 2nd – 3rd, September 3rd – 4th, November 19th – 20th

 

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Date

Start
March 5 @ 9:00 am
End
March 6 @ 4:00 pm

Location

Plot 5a, Pinnock Beach Estate Jakande Round-about Lekki,
Lagos Nigeria

Organizer

Poise Nigeria
Phone
+2347067136541
Email
poise@poisenigeria.org
Website
www.poisenigeria.org
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