“Good manners will open doors that the best education cannot”- Clarence Thomas

You only have a few seconds to make a good first impression, whether you are meeting a prospective client or networking with power players within your industry. How you present yourself affects not only your reputation but also your company’s image, and a mastery of business etiquette can help even small businesses hold their own against their larger and more high-profile competitors.

Objectives

• Learn techniques to engage with clients & colleagues in a polished and professional manner, ensuring positive first right and lasting impressions.
• Provide you with practical skills on how to make good first impressions, and with fundamental principles, navigate social and business settings with finesse and savvy.
• Project a persuasive, professional presence that showcases competence and confidence, gains the needed cooperation, build relationships and motivate others to buy into your ideas and recommendations.
• Become knowledgeable about proper conduct in formal and informal situations – at work and in social settings.
• Add power to your message through non-verbal “body language” cues (eye contact, gestures, posture, movement, e.t.c.).
• Navigate social and business settings with presence and savvy
• Demonstrate proper manners in a business setting, including:
  • • When to initiate a handshake
    • Techniques to help you remember names
    • Understand and be sensitive to cultural differences