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March 2019

BUSINESS ETIQUETTE AND PERSONALITY DEVELOPMENT

Course Objectives Learn techniques to engage with clients & colleagues in a polished and professional manner, ensuring positive first & last impressions. Provide you with practical skills on how to make good first impressions, and with fundamental principles, navigate social and business settings with finesse and savvy. Project a persuasive, professional presence that showcases competence and confidence, gains the needed cooperation, build relationships and motivate others to buy into your ideas and recommendations. Become knowledgeable about proper conduct in formal and informal situations – at work and in social settings. Demonstrating proper etiquette and presence is not as inherent as some may think.Performance-Based ObjectivesAt the end of this course, you will learn to: Add power to your message through non-verbal “body language” cues (eye contact, gestures, posture, movement, e.t.c.) Navigate social and business settings with presence and savvy Demonstrate proper manners in a business setting, including: When to initiate a handshake What to do in other introduction situations (i.e. giving/receiving kisses, hugs and introductions to older/younger persons or persons with titles, e.t.c.) Techniques to help you remember names Understand and be sensitive to cultural differences Target Audience Managers, Supervisors, Entrepreneurs, High-Potential and/or Emerging Leaders

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LEADERSHIP AND BUSINESS COMMUNICATION

Performance Based Objectives Upon successful completion of this course, you will be able to: • Learn the principles of communication that drive all business interactions. • Convey ideas in ways that drive effective decision-making, teamwork, and action. • Tap into the core skills required for effective leadership and management, and make use of practical tools and techniques that can be implemented in the workplace • Head, build and effectively lead successful and high-performing teams. • Confidently communicate without interference. • Cultivate your personal leadership and communication style to engage, inform, and inspire others – while constantly improving your ability to communicate like a leader. Target Audience •Entrepreneurs •Middle Level Managers •Business Executives •Interested Individuals at all levels who want to prepare themselves for management positions. Duration: 3 days

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MARKETING & SALES TRAINING

COURSE OBJECTIVE: This Sales & Marketing training course is designed to help those working in sales and marketing to identify, attract and retain customers. Whether an old hand at sales & marketing or brand new, this fun and highly practical two-day course is designed to stimulate sales & marketing activities by identifying and using best practices. The course examines the elements that enable a salesforce to be an effective component of an organisation’s overall marketing strategy.   PERFORMANCE-BASED OBJECTIVE: After attending our Sales & Marketing Course, delegates will be able to: Learn how to fully integrate negotiation skills into their most effective professional self Identify, attract, and retain categories ‘A’ and ‘B’ customers. Create powerful introductions Learn and apply sales funnel management skills. Understand the psychology of selling Close and follow-up sales   TARGET AUDIENCE: Business Development Mangers, Marketers, Sales representatives Duration: 2 days  

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WORK ETHICS AND PROFESSIONALISM (WEP)

Course Objectives To give you pointers and guidelines needed to handle business dealings while maintaining a higher degree of professionalism to ensure results that support the common goal of the organisation.   Performance – Based Objective This training programme will help build a strong team and foster professionalism in the work place, thus helping to promote productivity. Increase prosperity for sustainable growth and add value to the organisation’s bottom line.   Target Audience Human Resource Managers Heads of Departments Team Leads Entrepreneurs

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LEADING SELF AND OTHERS

Course Objectives To push you to gain a rigorous personal insight into what makes you tick and then, with that understanding of yourself, stretch your ‘comfort zones’ into new and challenging territories. Performance-Based Objectives At the end of this course, you will: Understand and exhibit good leadership behaviours Gain insight into your patterns, beliefs and rules Be able to determine how well you perceive what is going on around you Be able to empower, motivate and inspire others Target Audience Managers, Supervisors, Entrepreneurs This programme can be customised as in-plant for your organisation.  

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MARKETING IN A DIGITAL WORLD – MAY AND NOVEMBER

Marketing in a Digital World is a 2-day programme from where you learn how companies can tackle digital transformation and drive innovative marketing strategies through customer-centricity. Although the impact of digitization is not new, the digital economy is entering a new age that presents unprecedented challenges – but also many opportunities for executives. Digital tools and trends are invading the business environment, provoking significant changes in the way we communicate, consume, work, buy and sell. In many cases, these trends profoundly disrupt industries and change the way companies do business. The programme will help you rethink the customer journey to build positive and relevant experiences across all channels and touchpoints – and ultimately to create both value and competitive advantages for your company.   WHO SHOULD ATTEND: Senior-level executives with at least 10 years of management experience who work in large organisations, including governmental, nongovernmental, and non-profit organisations. Entrepreneurs and Business Founders with Companies based in West Africa with annual revenues between US$150,000 and $15 million

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LEADING CHANGE AND ORGANISATIONAL RENEWAL – MAY AND NOVEMBER

Why are big companies failing? What specific factors put them at risk? And most importantly, how can you affect the forces at play to prevent failure and achieve success? This two-day intensive program provides a proven methodology for dissecting strategic challenges. Learn design-thinking techniques to help you implement innovative solutions. Some Selected Sessions include: Design Thinking Designs for Corporate Entrepreneurship in Established Firms Organisational Diagnosis and Managerial Problem-Solving Communication: The Art of Persuasion Leading Cultural Change Acting with Power Leading Large System Change: Building Influence   Who Should Attend: Designed for executives and senior managers from all business areas who wish to develop a strategic understanding of digital marketing and how to develop a roadmap for digital business transformation in their organisations. Executives aiming to lead digital initiatives in their company or industry and those seeking to develop new sustainable business models in a digital world will also benefit.

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ELOCUTION AND PUBLIC SPEAKING (EPS)

Course Objectives You will become skilled at giving motivational and impromptu speeches through workshops on movement, posture, composure, gesture and body language.   Performance-Based Objective Upon successful completion of this course, you will: Overcome stage fright. Develop self-confidence. Be adept at making punchy and catchy openings and closings   Target Audience CEOs, Business Executives, Sales and Marketing Executives PR Practitioners Media Executives And all who seek to improve in public speaking

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ADVANCED BUSINESS WRITING (ABW) – MARCH

Course Objectives •Acquire accurate skills in advanced business writing, and master the skills in delivering impacting messages in a courteous, clear and concise manner. •Exercise higher degree of creativity in writing. •Analyse the communication situation fully and accurately: needs, audiences and users. •Gather, interpret and document information logically and efficiently. •Design usable, clear, persuasive, accessible documents •Organise information using reader-based principles Performance-Based Objective Upon successful completion of this course, you will be able to: •Enhance your podium presence. •Learn to make powerful PowerPoint presentations. Target Audience Those who desire to present key information to senior management in formal reports and other upscale business writings.

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OFFICE ETIQUETTE AND DECORUM – MARCH

Course Objectives Help you create a professional image, follow cubicle etiquette, and maintain positive office relationships Performance-Based Objectives At the end of this course, you should be able to: Define appropriate and inappropriate office behaviours Demonstrate professional use of the telephone in a business environment Identify and rephrase blunt words for more professional communication Develop an action plan to improve professionalism in work areas

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