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April 2019

FRONT DESK AND PROFESSIONAL IMAGE BUILDING – APRIL

COURSE OBJECTIVE: To address the need of front line officers and equip them with tested skill and techniques proven to lower customer turnover, dissatisfaction, frustration and reduced stress on your team members. To know how to efficiently manage situations when several telephone lines keep ringing. To know how to handle several situations with poise, ease and professionalism. Be able to represent your organisation through your appearance, attitude, business manners and communication skills. PERFORMANCE-BASED OBJECTIVE: Upon completion of this programme, you Will be equipped with excellent skills to manage various types of customers. Will learn to maintain your workspace to make it a reflection of your professional image. Will be able to interpret customers’ different body language messages.   TARGET AUDIENCE: Front office managers, front officers, receptionists, all customer-facing executives.

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ETIQUETTE AND LIFESTYLE BRANDING (ELB)

Course Objective Enhance your professional and business presence, build confidence, self-esteem, and personal presentation. Develop to the highest possible standard, your image and presentation skills. Invest in your most valuable asset – YOU.   Performance Based –Objectives You will project confidence both at social and business meetings You will possess the savvy to mix and mingle with high net worth individuals. You will acquire needed comportment for cultural interest in choice of dressing, artistry and manners Target Audience People moving to managerial level. Business owners who need to project themselves better. People who want to network with high net worth individuals of the society. Executives who are the face of their organisation.

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HIGH IMPACT PRESENTATIONS (HIP) – APRIL

Course Objectives This course offers practical guidelines for presenting your ideas in a clear, concise and persuasive manner, with special focus on pitch sales presentations. Performance-Based Objective Upon successful completion of this course, you will be able to: •Enhance your podium presence. •Learn to make powerful PowerPoint presentations. •Learn the art of persuasive presentations. Target Audience Professionals, who desire to motivate their audiences to act, think and feel differently.

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May 2019

THE EFFECTIVE USE OF POWER – MAY

Develop a leadership style and an action plan tailored to your personal objectives that inspires innovation in your team, your company, and the world. The Executive Program in Leadership begins with a pre-program questionnaire on leadership style sent to your team and finishes with a personalized 100-day action plan you create to keep you accountable and increase your success. In the classroom, you will interact with our distinguished faculty and eminent peers from around Africa. You will explore the sources and uses of power, learn new methods for developing personal influence through collaboration, and come to understand the role of coaching in empowering your teams. Throughout the program, you will use the results of the questionnaire and your new insights to develop a leadership plan tailored to your objectives and the needs of your company.   PROFILE High-potential leaders preparing to take on increasing levels of responsibility and challenge as they move into more senior leadership/management roles. High-impact executives with a proven record of accomplishment and seven (7) to ten (10) years of management experience — from any size of company, any industry, and any country.

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MARKETING IN A DIGITAL WORLD – MAY

Marketing in a Digital World is a 2-day programme from where you learn how companies can tackle digital transformation and drive innovative marketing strategies through customer-centricity. Although the impact of digitization is not new, the digital economy is entering a new age that presents unprecedented challenges – but also many opportunities for executives. Digital tools and trends are invading the business environment, provoking significant changes in the way we communicate, consume, work, buy and sell. In many cases, these trends profoundly disrupt industries and change the way companies do business. The programme will help you rethink the customer journey to build positive and relevant experiences across all channels and touchpoints – and ultimately to create both value and competitive advantages for your company.   WHO SHOULD ATTEND: Senior-level executives with at least 10 years of management experience who work in large organisations, including governmental, nongovernmental, and non-profit organisations. Entrepreneurs and Business Founders with Companies based in West Africa with annual revenues between US$150,000 and $15 million.

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LEADING CHANGE AND ORGANISATIONAL RENEWAL – MAY

Why are big companies failing? What specific factors put them at risk? And most importantly, how can you affect the forces at play to prevent failure and achieve success? This two-day intensive program provides a proven methodology for dissecting strategic challenges. Learn design-thinking techniques to help you implement innovative solutions. Some Selected Sessions include: Design Thinking Designs for Corporate Entrepreneurship in Established Firms Organisational Diagnosis and Managerial Problem-Solving Communication: The Art of Persuasion Leading Cultural Change Acting with Power Leading Large System Change: Building Influence   Who Should Attend: Designed for executives and senior managers from all business areas who wish to develop a strategic understanding of digital marketing and how to develop a roadmap for digital business transformation in their organisations. Executives aiming to lead digital initiatives in their company or industry and those seeking to develop new sustainable business models in a digital world will also benefit.

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SENIOR MANAGEMENT PROGRAM – MAY

The Senior Management Program is the right business management and leadership program for senior executives who seek business education that will challenge them to become a better leader. A five-day, sixty-hour intensive class that will help you to discover new ways of thinking about your career and life. In addition, you would thrive as part of a community of leaders who are reimagining their industries and impacting the world. The distinguished Professor of Entrepreneurial Management and Organisational Behaviour, Drake University, USA leads our Faculty. You will learn the latest leadership and business concepts from faculty members who are experts in their fields, accomplished classmates from around the globe, and leaders of industry. The Senior Management Program will help you every step of the way when you are ready to apply what you have learned and turn your vision into reality. The ideas sparked, and the doors opened by the Senior Management Program will equip you to make an impact — wherever your path takes you. Who Should Attend: Senior-level executives with at least 10 to 15 years of management experience who work in large organisations, including governmental, nongovernmental, and non-profit organisations Small teams of up to 10 individuals from one company are guaranteed to work on a business challenge with a dedicated coach CURRICULUM Our accelerated Senior Management Program curriculum comprises six periods, each lasting ten hours and concluding with an essay and/or project. The programme is built around 13 MBA core courses, which provide you with a robust foundation of key management disciplines. Our rigorous curriculum enables you to keep abreast of changing trends in the business world, preparing you for a successful career as a business leader.

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INTERNATIONAL CERTIFIED HUMAN RESOURCES BUSINESS PARTNER PROGRAMME – MAY

Modern globalization concepts are concerned with transforming human capital and talent management. It is very clear that the role of HR becomes more strategic and deeply involved in the dynamics of the business. The successful HR professionals need to position themselves as a main pillar of the business by being business partners with full responsibilities, through building relationships with people across the organisation, developing a deep understanding of the company’s business model, presenting business solutions, suggesting alternative resolution to chronic concerns, influencing leadership decisions and taking ownership of business process and results. Outline Summarize the changing role of HR in organisations Recognize the value HR can bring to organisations Identify value added activities HR can perform Familiarize with different business strategies and link them to the corporate, departmental and individual performance Pinpoint key core competencies for success as a modern HR professional being a business partner involved in all business directions and activities. Highlight actions HR may take to build trust and credibility with the internal clients. Align and integrate the HR activities to the needs of the business Knowing some strategies for overcoming some of the major obstacles in becoming a trusted HR partner Knowing coaching skills to help your clients through effective listening and questioning sessions Knowing the styles you most often use to effectively influence others Utilize a process to enhance human capabilities and get better performance criterion Identify tactics you can use to gain clients commitment to HR initiatives Discussing individual success measures to measure your success as a HR partner Who Should Attend? HR professionals with 0-4 years’ experience in HR or admin field, who would like to learn how the HR function can become a business partner and drive business results.

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INTERNATIONAL HUMAN RESOURCES METRICS AND ANALYTICS PROGRAMME – MAY

We all know the old saying ‘You can’t manage what you don’t measure’ and ‘What gets measured gets done’. Maybe it is worth coming up with a new one: Pointless Measurement Leads to Pointless Data. Objective: Qualify HR professionals in identifying and quantifying the human drivers of Business outcomes. Create familiarity for HRs and equip them with all related HR data Analysis techniques. Create familiarity with the necessary HR analytic knowledge and skills. Establish full understanding of the HR business strategic and operational functions. This course is essential for the transition process from conventional HR activities to becoming a real HR Business Partner Outline The amazing course of measuring more than HR 120 metrics, covering the main HR functions: Recruitment Metrics, Promotion Metrics, Performance Metrics, TLD Metrics (Training, Learning, and Development), Productivity Metrics, Turnover Metrics for Line and Support Staff, The Ratio of Line and Staff Metrics, Employee Satisfaction Metrics and Its Effects on The Productivity, HR Legal Issues Metrics, Productivity Metrics Linkage with Bonus and Incentives And A Lot More What to expect:         HR Metrics and Analytics HR Metrics and Cost Justification HR Metrics and Analytics Strategy Functional Area- Business & HR Strategy Elaboration of the Human Resources Functional Metrics & Analytics Fundamental metrics General Workforce Metrics Key HR Metrics Key HR Metrics Examples Functional metrics Recruitment Metrics Employee performance metrics HR Training metrics

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CERTIFIED INTERNATIONAL TOTAL REWARD MANAGEMENT PROGRAMME – MAY

The main objective for this programme is to upgrade the knowledge and skills of the potential Total Reward Management Professional, as in any professional career we are all seeking the best-fit employment strategies associated with the highest performance, for a better business. Total Rewarding Management (TRM) the evolution of Compensation and Benefits System (CBS), plays a big role in the Internal and External Equity, Retaining and Attaining the best fit for the company, Training Schemes, Recruitment Policies, the Performance Management Policies and Organisation Development Practices. If you are someone who is involved in any of the above-mentioned HR Function and contribute at least a bit of designing to the Total Rewarding System or Scheme in your organisation, as a part of your job, you'll want to be prepared for the Total Rewarding Process, or what’s called TRM Structure, System and Strategies that you do on a regular basis for both short and long-term organisational objectives. You will begin the process of Job Analysis, Job Evaluation, Designing a Pay Scale and Benefits Scheme, mastering the Total Rewarding Management (TRM) with the full understanding that TRM is a process where high skills and knowledge, are applied in the most critical arena of the HR functions.   What the programme has to offer: CITRP will give you all types of practitioner, managerial tools and equip you with all the mandatory skills and knowledge which will help you manage, lead and implement the TRM; this is a compelling course that will encourage HR Supervisors/Managers to explore more of HR Strategic Management Skills such as Recruitment as a strategic scope, identifying Performance Gap Analyses hence applying Pay per Performance and Productivity (PPP), and managing a reliable Total Reward Strategy based on the Company’s vision. You will know the difference between the Leading, Matching and Lagging…

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