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May 2019

PERSONAL EFFECTIVENESS AND SELF MASTERY FOR EXECUTIVES (PESM) – MAY

Course Objective To discover strengths and professional skills for high performance and enable you cope with rapidly changing work terrain To enable you develop and enhance skills to increase effectiveness at work and help you achieve above average performance. To gear you to stay competitive and gain confidence in the rapidly changing work environment.   Performance – Based Objectives At the end of this course, you will: Understand the mind-set of an excellent executive Understand personal weaknesses and overcome them for professional benefits Prioritise work schedules, manage intrusion and excel in organisational expectation, work balance and life schedules   Target Audience Managers, Supervisors, Entrepreneurs

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THE INDISPENSABLE EXECUTIVE ASSISTANT

COURSE OBJECTIVE: Skilled and empowered secretaries, administrative and executive assistants and support staff members are vital to a successful management team. This programme is your opportunity to make a training investment that will return dividends in increased effectiveness and productivity.   PERFORMANCE-BASED OBJECTIVE: Upon completion of this programme, you will know: How performing two easy tasks at the end of each day will save hours (and headaches) the next day. How the “80/20” rule will help identify your most important tasks. How to organise your work area for improved efficiency.   TARGET AUDIENCE: Personal Assistants, Executive Secretaries

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June 2019

ETIQUETTE-DRIVEN CUSTOMER SERVICE (EDCS) – JUNE

Course Objectives Equip you with skills on how to create positive customer experience. Apply contemporary knowledge on etiquette – related customer experience to keep the customer coming back. Understand who and what your customer really is to you and your organisation Delight your customer and manage them with excellent luminous skills for retention and repeat patronage Performance-Based Objectives Pointers and guidelines in managing customers will be given. Shift your paradigm on how best to offer value to customers. Remind and reinforce the importance of courtesy, manners, trust, integrity, and reliability in delivering customer experience and portraying a professional image necessary for developing your organisation. Target Audience Clients Relationship Managers Customer Service Personnel All Customer-facing Staff

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CULTIVATING EFFECTIVE BUSINESS HABITS (CEBH)

Course Objectives Embrace and grow excellent habits in planning, organising and strategizing to accomplish your organisational goals. Cultivate healthy habits in order to propel your corporate vision to add sustainable values. Expose you to profitable business habits and equip you with tools needed to establish the framework of being savvy professionals. Package you for leadership. Performance- Based Objective You will acquire excellent habits that will enhance your profession in social or business circles. You will learn to exude class in interactions with both colleagues and clients. Target Audience Managers and executives who yearn to project themselves with savoir-faire, i.e. having the ability to behave in the appropriate way in business and social situations. Pre and Post Computer Based Test Included Duration: 3 days

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CULTIVATING EFFECTIVE BUSINESS HABITS (CEBH) – JUNE

Course Objectives Embrace and grow excellent habits in planning, organising and strategizing to accomplish your organisational goals. Cultivate healthy habits in order to propel your corporate vision to add sustainable values. Expose you to profitable business habits and equip you with tools needed to establish the framework of being savvy professionals. Package you for leadership. Performance- Based Objective You will acquire excellent habits that will enhance your profession in social or business circles. You will learn to exude class in interactions with both colleagues and clients. Target Audience Managers and executives who yearn to project themselves with savoir-faire, i.e. having the ability to behave in the appropriate way in business and social situations. Pre and Post Computer Based Test Included

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OFFICE ETIQUETTE AND DECORUM – JUNE

Course Objectives Help you create a professional image, follow cubicle etiquette, and maintain positive office relationships Performance-Based Objectives At the end of this course, you should be able to: Define appropriate and inappropriate office behaviours Demonstrate professional use of the telephone in a business environment Identify and rephrase blunt words for more professional communication Develop an action plan to improve professionalism in work areas

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July 2019

FRONT DESK AND PROFESSIONAL IMAGE BUILDING – JULY

COURSE OBJECTIVE: To address the need of front line officers and equip them with tested skill and techniques proven to lower customer turnover, dissatisfaction, frustration and reduced stress on your team members. To know how to efficiently manage situations when several telephone lines keep ringing. To know how to handle several situations with poise, ease and professionalism. Be able to represent your organisation through your appearance, attitude, business manners and communication skills. PERFORMANCE-BASED OBJECTIVE: Upon completion of this programme, you Will be equipped with excellent skills to manage various types of customers. Will learn to maintain your workspace to make it a reflection of your professional image. Will be able to interpret customers’ different body language messages.   TARGET AUDIENCE: Front office managers, front officers, receptionists, all customer-facing executives.

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THE INDISPENSABLE EXECUTIVE ASSISTANT – MAY

COURSE OBJECTIVE: Skilled and empowered secretaries, administrative and executive assistants and support staff members are vital to a successful management team. This programme is your opportunity to make a training investment that will return dividends in increased effectiveness and productivity.   PERFORMANCE-BASED OBJECTIVE: Upon completion of this programme, you will know: How performing two easy tasks at the end of each day will save hours (and headaches) the next day. How the “80/20” rule will help identify your most important tasks. How to organise your work area for improved efficiency.   TARGET AUDIENCE: Personal Assistants, Executive Secretaries

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17July
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THE INDISPENSABLE EXECUTIVE ASSISTANT – JULY

COURSE OBJECTIVE: Skilled and empowered secretaries, administrative and executive assistants and support staff members are vital to a successful management team. This programme is your opportunity to make a training investment that will return dividends in increased effectiveness and productivity.   PERFORMANCE-BASED OBJECTIVE: Upon completion of this programme, you will know: How performing two easy tasks at the end of each day will save hours (and headaches) the next day. How the “80/20” rule will help identify your most important tasks. How to organise your work area for improved efficiency.   TARGET AUDIENCE: Personal Assistants, Executive Secretaries

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LEADING FROM THE HEART

Course Objectives Emotional intelligence (EQ) is not about being nice, nor is it about suppressing emotions; it is a proactive approach to managing emotions to achieve better bottom line results. Put simply, emotions drive behaviour and behaviour drives performance. Successful leaders leverage this knowledge to achieve greater leadership impact.   Performance –Based Objectives At the end of this course, you will: Understand why emotional intelligence is critical for leadership, team effectiveness and career development. Learn to analyse and improve individual, team and organisational performance using emotional intelligence Understand the business case for emotional intelligence as it relates to organisational effectiveness Develop emotional intelligence skills for greater business and personal results Build confidence, authenticity, integrity, and the ability to inspire and ignite passion in others Target Audience Managers, Leaders and Professionals who need to have in-depth knowledge of human behaviours Anyone who is interested in developing themselves to be a better leader and manager Individuals who wish to understand their emotions and how it affects those around them and their productiveness in the workplace Duration: 2 days

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18July
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