- To address the need of front line officers and equip them with tested skill and techniques proven to lower customer turnover, dissatisfaction, frustration and reduced stress on your team members.
- To know how to efficiently manage situations when several telephone lines keep ringing.
- To know how to handle several situations with poise, ease and professionalism.
- Be able to represent your organisation through your appearance, attitude, business manners and communication skills.
Upon completion of this programme, you
- Will be equipped with excellent skills to manage various types of customers.
- Will learn to maintain your workspace to make it a reflection of your professional image.
- Will be able to interpret customers’ different body language messages.
TARGET AUDIENCE: Front office managers, front officers, receptionists, all customer-facing executives.