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FRONT DESK AND PROFESSIONAL IMAGE BUILDING – APRIL

COURSE OBJECTIVE:

  • To address the need of front line officers and equip them with tested skill and techniques proven to lower customer turnover, dissatisfaction, frustration and reduced stress on your team members.
  • To know how to efficiently manage situations when several telephone lines keep ringing.
  • To know how to handle several situations with poise, ease and professionalism.
  • Be able to represent your organisation through your appearance, attitude, business manners and communication skills.

PERFORMANCE-BASED OBJECTIVE:

Upon completion of this programme, you

  • Will be equipped with excellent skills to manage various types of customers.
  • Will learn to maintain your workspace to make it a reflection of your professional image.
  • Will be able to interpret customers’ different body language messages.

 

TARGET AUDIENCE: Front office managers, front officers, receptionists, all customer-facing executives.

Date

Start
April 4 @ 9:00 am
End
April 5 @ 4:00 pm

Location

Plot 5a, Pinnock Beach Estate Jakande Round-about Lekki,
Lagos Nigeria

Organizer

Poise Nigeria
Phone
07067136541
Email
poise@poise.com
Website
www.poisenieria.org
REGISTER

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