“Clear commitments that –in the eyes of others – have been kept.”
Picture yourself in a meeting.
Suppose there are a dozen people seated
around a table and someone says, “I’m going to hold you accountable for what
we’ve discussed.” What words or feelings immediately come to mind?
Fear? Threat? You may be thinking, “Uh oh,
now there are expectations.” Others around the table may experience pressure or
stress. Still others sense the tone of the meeting suddenly has changed –
leadership is going to be searching for a “gotcha.”
This type of negative reaction to
accountability has been earned. Most of us have experienced the word
“accountability” as punitive – a “punishment” for not doing something. It is
viewed as punishment because that accountability typically lurks at the back
end of the business process.
Accountability shows up when something
goes wrong and people start to lay blame. They start pointing fingers.
In reality, winning begins with
accountability. You cannot sustain success without accountability. It is an
The secret that successful organizations
have discovered is to install accountability on the front end of interactions …
before the outcome is known. Successful organizations front-load accountability
into their strategy. When front-loaded, accountability breeds better
relationships, eliminates surprises, and vastly improves job satisfaction and