ETTIQUETTE DRIVEN CUSTOMER SERVICE (EDCS)


In today’s knowledge world, technical skill accounts for less than 15% of the success of any business and customer relationship. What is key in modern business environment is effective etiquette-driven skills such as courtesy, manners, trust, integrity and reliability that portrays professional image vital for development of any organization and its business transaction.

The result of good customer service is a strong clientele base which means more business and more profits. This programme exposes the first commandment in customer service and provide knowledge on etiquette related customer experience to keep the customer coming back.

Target Audience


  • Clients Relationship Managers
  • Customer Service Personnel
  • All Customer-facing staff

 

Duration: 2 days

Date: Jan 18-19, May 4-6 August 16-18, November 17-18
Time: 9:00am-5:00pm
Course Fee: N79,950
Early Bird: N71,005
(Vat Inclusive)